FAQs

Frequently Asked Questions (FAQs)

1. What products do you sell? At CozyCritterSupplies, we offer a wide range of high-quality air fryers and kitchen appliances designed to enhance your cooking experience. Our products are perfect for anyone looking to simplify their cooking process while achieving delicious results.

2. How do I place an order? To place an order, simply browse our website, add the items you want to your cart, and proceed to checkout. You can pay using a variety of secure payment methods, including credit/debit cards, PayPal, and other popular payment options.

3. Can I modify or cancel my order after it has been placed? If your order has not yet been processed or shipped, you may be able to modify or cancel it. Please contact us as soon as possible at contactus@cozycrittersupplies.shop to request any changes. Once your order is shipped, it cannot be modified or canceled.

4. How do I know if an item is in stock? We strive to keep our inventory updated in real-time, so the availability status of each product is displayed on the product page. If an item is out of stock, we will notify you and offer alternatives or an estimated restock date.

5. Do you offer international shipping? Currently, we only ship within the United States. We are working on expanding our shipping options in the future and will keep our customers updated.

6. What should I do if I receive a damaged or defective item? If you receive a damaged or defective item, please contact us immediately at contactus@cozycrittersupplies.shop. We will arrange a replacement or refund depending on the situation. Please include photos of the damage or defect to help us resolve the issue more quickly.

7. Can I track my order? Yes! Once your order has been processed and shipped, we will send you an email with tracking information so you can monitor the status of your delivery.

8. What is your return and exchange policy? We offer a 30-day return and exchange policy. If you are not satisfied with your purchase, you can return it within 30 days of receiving it, as long as the product is unused and in its original packaging. Please refer to our return policy page for more details.

9. How do I use a discount or promo code? If you have a discount or promo code, enter it at checkout to apply the savings. Please ensure the code is valid and entered correctly, as we cannot apply discounts retroactively.

10. How can I contact you if I have a question or issue? If you have any questions or concerns, feel free to reach out to us via email at contactus@cozycrittersupplies.shop or call us at +14073126657. Our customer service team is happy to assist you!