Inventory Policy

Inventory Policy for CozyCritterSupplies

At CozyCritterSupplies, we are committed to providing our customers with high-quality products and excellent service. Please read our inventory policy below for a better understanding of how we manage our stock.

1. Stock Availability: We strive to keep our inventory updated in real-time, but occasionally, items may be out of stock or unavailable due to high demand or supply chain delays. If an item you have ordered is out of stock, we will notify you as soon as possible and offer you options to either wait for restock or choose an alternative product.

2. Order Fulfillment: Orders are processed in the order they are received, and we aim to ship all orders within 1-2 business days. If an item is unavailable, we will provide an estimated restock date and discuss options for either a partial shipment or full order cancellation.

3. Back Orders: If an item is backordered, we will provide an expected shipping date. Customers will be notified promptly, and they will have the option to cancel or modify their order if needed.

4. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at contactus@cozycrittersupplies.shop. We will arrange for a replacement or a refund, depending on the situation.

5. Inventory Management: We make every effort to ensure accurate inventory counts, but due to possible errors in tracking or discrepancies during inventory updates, there may occasionally be slight delays. If such a situation occurs, we will work to resolve it promptly and fairly.

6. Restocking: We aim to restock popular items as soon as possible. If you would like to be notified when an item is back in stock, please sign up for our email notifications on the product page.

7. Returns and Exchanges: If for any reason you are not satisfied with your purchase, our return and exchange policy allows you to return items within 30 days of receipt, provided the product is unused and in original condition.

For any questions regarding our inventory or your order, please contact us via email at contactus@cozycrittersupplies.shop or call us at +14073126657.